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This page tries to capture all the questions that are frequently asked by our customers. If you have any questions to submit, do send them here.





Business Terms


Order System


Privacy Policy




Grey Market


Frequently Asked Questions

Date: 21 Feb 2016

Topics can be found in the navigation bar at the left.

Q: Why should I buy from Astro Bargains ?
A: Astro Bargains exists to provide price competitive products for the amateur astronomy community in Singapore (and also its surrounding region). The key values that Astro Bargains provides are :
  • Local business - based in Singapore, transactions in Singapore Dollars.
  • Local order - we take on all the hassles and risks of purchasing and importing products from overseas.
  • Satisfaction guarantee - no to little cost if you bought the wrong product (See below for warranty terms)
  • Local vendor - free advice, discussions, product support.
  • Competitive pricing - equivalent (or better than) to buying from overseas vendors and shipping in.
  • Flexible purchase plans - we can help make your dream gear affordable through different payment options.
  • Passion - we are also amateur astronomers, and want to share the hobby.
Q: I would like to buy a telescope. Would you please explain to me the payment terms and the process for one deal specifically ?
A: If you are in Singapore and are a Singapore resident, payment is COD. Payment by cheque or Telegraphic Transfer is also acceptable. If you would like to use Paypal, there is a 4.2% surcharge, and it will be billed in S$. If you would like to purchase, then send an email to sales@astrobargains.com with the exact model that you are interested in. You will then receive a quotation. If you would like to go ahead at that point, simply reply with a confirmation. You pay only when you receive the telescope, which may take about 3-4 weeks (or more depending on customs) to arrive.
Q: Lets say I placed an order, how long does it take for the merchandise to reach Singapore?
A: If we do not have the item you want in stock, it can take from 2 weeks for small items, to 4 weeks for large items like telescopes, to arrive. Customs delays may also be possible.
Q: I notice OPT and Anarcotes quote different prices for their astro stuffs. Does it mean your quotations are based on the lower price ?
A: If our main supplier does not have what you need, we will shop around for the best price from other sources. We will try to offer competitive prices compared to US prices + shipping to Singapore.
Q: Will the price be cheaper than if I order direct and ship to my vpostUSA address?
A: We would hope that we can give you a better total price than if you shipped yourself. Of course total price should be based on shipping to Singapore. Shipping can vary quite a lot depending on whether we can consolidate products into a single shipment or if the product has to be shipped separately.
Q: May I ask if there is a discount if I buy more than 1 piece ?
A: We do not have further discounts as our prices are really our lowest as we have very small margins. Our pricing policy is to give the best price up front so that you do not need to bargain further. If you do feel that our prices are unreasonable, or seems comparatively high, do let us know as we do see the need to stay competitive !!
Q: What are your return and warranty policies ?
A: Our warranty period is 90 days from the date of product receipt. If there is any problem or malfunction, you may return your product within 90 days to obtain a replacement. If you are not satisfied with the product, you may return it within 7 days for a full refund and a 0% restocking fee. You may return the product for any reason between 7 and 45 days for a full refund and a 15% restocking fee. The cost of returning the product (shipping charges, etc) in all cases is your responsibility. Also, all returned products (except for problem or malfunction) must be in a "like new" condition. See below for full details of returns and warranties.
Q: So the price is S$XXXX + US$YYY (for shipping)?
A: . No. The price is only S$XXXX as shipping is always included in our prices/quotes (unless stated otherwise). This is for Singapore only. Overseas orders, please contact us via email for shipping quotations.
Q: Which is better, the Telrad or the Rigel Quikfinder ?
A: Please see our article. If you do have further questions, do send us an email.
Q: Hi, do you all have any low budget 40mm eyepiece for sale?
A: Please see our article. If you do have further questions, do send us an email.

Who we are:
Astro Bargains is one of Singapore's astronomy equipment suppliers. We have been serving amateur astronomers as well as astronomy clubs since 2005. We assist in the procurement of astrophotography equipment, telescopes and related accessories. We offer the best combination of quality services, selection from overseas stores, knowledgeable staff, and competitive pricing.

Contacting Us:   
In Person: 
Location: Astro Bargains primarily operates as an internet store for the Singapore market without a retail storefront. We are still a home-based business.

By Fax:

By Mail:
Astro Bargains primarily operates as an internet store for the Singapore market without a retail storefront. We are still a home-based business.

Payments are in Singapore currency
Please call or write for price confirmation. 
For residents of Singapore, Astro Bargains does not charge local sales tax (GST)

By E-mail:
   Click here

Our Hours:  

By Phone:
Monday through Thursday 7:00 PM to 11:30 PM
Friday 7:00 PM to 12 AM
Saturday and Sunday 9:30 AM to 12 AM

In Person: 
Monday or Friday 7:00 PM to 10:00 PM
Saturday and Sunday 9:30 AM to 10:00 PM

Pricing and Availability:
We strive to keep popular items in stock for immediate collection. 
In the event an item is out of stock or for any other reason unable to be collected, we will notify you. 
We collect payment only at time of actual collection of item.


Astro Bargains makes every effort to get your order shipped in to Singapore as soon as possible. In-stock items can generally be collected within 24 to 72 hours. Please note orders made after 10:00 PM will be entered the next day. Weekday orders (from Monday to Thursday) will be processed on Friday.

Some orders might be subject to our verification procedure before we can process the order. If your order requires verification you will receive an e-mail within three business days to advise you about the situation.

Shipping Charges:
Shipping charges are not included in our pricing. Prices are for self collection only. If you require delivery to your location in Singapore, please write to us in advance. Typically, a delivery charge of S$25-S$35 is required.

Our Online Secure Ordering System:
We make every effort to ensure that your purchasing experience at Astro Bargains is secure. We use Paypal's secure ordering system to  protect against loss, misuse or alteration of your user information.

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment. 

Our Return / Cancellation Policy:
For the first 7 days of your purchase, you may return merchandise for a full money back refund (excluding any shipping charges) or exchange. Between 7 and 45 days, you may return your merchandise for full money back refund, less a 15% restocking fee. In all cases, the cost of shipping the product is your responsibility.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please ship your parcel back to Astro Bargains freight prepaid and Insured. Sorry, Astro Bargains cannot accept COD or freight-collect shipments.

We do not accept returns of software, VCDs or DVDs, once opened, or any other consumable products or items which have been removed from the "blister-pack" packaging.

We also do not accept returns of "special order" items, and  were shipped in based upon your order only. This typically refers to items which would not normally be held in inventory, and would not be saleable to other customers within a reasonable timeframe. In all cases, the decision to classify an item as special order is solely at the discretion of Astro Bargains.

Please wait 8 days from date we received the package for us to process your return.

Please include a copy of the invoice and a short note stating reason for return and state if you wish to exchange the product or a refund

If you would like to cancel your order, you can do so provided that the order has not yet entered the shipping process from the country of origin (typically USA). If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. See above for our Return policy

Privacy Policy:

Astro Bargains’s pledge to you:

Astro Bargains respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Astro Bargains web site, located at www.astrobargains.com.

Astro Bargains will:

  • NOT sell, rent, or lease your personal information
  • NOT keep you on our mailing lists if you have requested to be removed
  • NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company

Astro Bargains will:

  • Treat your privacy very seriously and will adhere to this Privacy Policy
  • Promote this Privacy Policy internally so all employees abide by it
  • Keep this Privacy Policy accurate.

Astro Bargains is one of the nation's astronomy equipment suppliers. For over 3 years we have been serving amateurs as well as astronomy clubs in the procurement of astrophotography equipment, telescopes and related accessories. We offer the best combination of quality services, selection from overseas stores, knowledgeable staff, and competitive pricing.

1. Types of information we collect:

There are two types of information that Astro Bargains collects online: (1) personally identifiable information supplied by visitors to our web site, and (2) non-personal information gathered as visitors navigate through the web site.

Personally Identifiable Information
Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Astro Bargains collects personally identifiable information from site visitors in the following instances:

  • When you place an order on our site, we require you to provide your name, email address, mailing address, telephone number and credit card information.
  • At the time of ordering, you may also choose to register by creating a user name and password. By registering, you create a user profile which allows us to customize your experience on this web site, as well as provide a faster method for you to submit a request for information to www.Astro Bargains.com and receive back either the information or products desired.
  • When you voluntarily provide us with your information via a web form on our web site, or while corresponding with us via email.

It is not necessary to provide any personally identifiable information in order to simply browse our web site.

Non-Personal Information
Astro Bargains routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.

Non-personal information is gathered through the use of cookies, web beacons and web server logs.

  • A cookie is a small piece of information that a web site sends to a visitor's computer and which is then stored on the visitor's hard drive.
  • A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1x1). Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, the time and date of a page view, and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.
  • A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.

Although Astro Bargains uses web server logs, web beacons, and cookies on this web site, we do not know who any visitor is unless that person specifically tells us.

2. How we use your information

Non-Personal Information
Astro Bargains typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you’ve opened the emails that we send you, and to customize your experience when using this web site. For example, we use cookies to ensure that items added to your shopping cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the shopping cart.

Personally Identifiable Information
Astro Bargains may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to Paypal or a credit card processor that facilitates the transaction. Astro Bargains has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Astro Bargains, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.

3. Children and personally identifiable information

This web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.

4. Access, accuracy and opt-out rights

Astro Bargains will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Astro Bargains and would like it removed or modified, please contact us at info@astrobargains.com. We will use reasonable efforts to comply with your request.

If you don’t want Astro Bargains to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Astro Bargains from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.

If you have registered on this web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the "Account info" page.

We will also provide you the opportunity to opt-out at any time of certain or all contact from Astro Bargains, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at info@astrobargains.com, or you may contact us via the following methods:

By Fax:

5. Security

The security of your information is very important to us. Astro Bargains follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. Our ordering system is via Paypal, an internet leader in security transactions.

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment.

If you have any questions about security on our Web site, please contact info@astrobargains.com.

6. Third party use of information collected on this web site

The Astro Bargains web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Astro Bargains may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Astro Bargains has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Astro Bargains may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place “cookies” onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.

7. Other important information

If you have any questions that are not answered by this policy, or would like more information about any aspect of this policy, please contact us at info@astrobargains.com.

Astro Bargains reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.

This privacy policy was last updated on: December 20, 2007

Navigational Information:
Astro Bargains.com logs the user's Internet Protocol Address (IP). An IP address is a # that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked, but user is anonymous)

Simply put, a cookie is a small piece of information that web sites use to remember information about users.
The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The "cookie" itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We use Cookies for the sole purpose of keeping your shopping cart information, in the event you log out before you finish the order.

Data Sharing:
Astro Bargains does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Astro Bargains gives your name, shipping address, phone number, and order information to our shipping carrier. Astro Bargains also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Astro Bargains has strict guidelines requiring all third parties to keep any shared personal information confidential. 
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at info@astrobargains.com.

Protection of Children:
We never collect or maintain information at our website from those we actually know are under 15 years, nor is any part of our website structured to attract anyone under 15.

Our Site contains links to other sites with which we associate or are outside our service. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised Astro Bargains.com is not responsible for the privacy policies and guidelines on these sites. We suggest you review their policies before you utilize their site.

Still Have Questions? Contact us

fax: +65-6462-5313

e-mail: service@astrobargains.com

hours: Mon-Thur: 7:00pm-11:30pm, Friday: 7:00pm-12:00am, Sat-Sun: 9:30am-12:00am

Product Warranties:
All new merchandise bought from Astro Bargains are genuine, authentic and of consistent high quality and value. All items are warranted by either the manufacturer's warranty or if it is Grey market equipment it will be covered by Astro Bargains for 90 days from date of receipt. 

Used Equipment carries a 30 day Warranty

Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty is valid only at Astro Bargains. Improper repair or warranty service performed by someone other than Astro Bargains will void this warranty. Astro Bargains DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS. Our warranty is valid only in Singapore. After our warranty period, the product may still be covered for the duration of the original manufacturer's warranty, but the product will need to be returned to and from the USA at your cost. Astro Bargains can assist to manage the shipment and repair on your behalf, but please note that all costs will be borne by you. For additional information on how to obtain warranty service, please contact us at sales@astrobargains.com.


Payment Information:

Payment Methods

Credit Cards:
We do NOT accept Credit Cards at this time. Do consider using Paypal, which has the ability to accept credit card payments without the need to create an account with them.

If you would like to pay by cheque, please print out your order and mail it to us with a cheque enclosed. We will process your order immediately after the cheque is cleared. Please make cheques payable to "Astro Bargains". Also, do include a photocopy of your IC.

We do not accept COD orders on line or from international customers. Please call in or Email your order. COD Payment must be when you collect your items.

International Orders:
For international orders we will require prepayment via cheque, money order, or via Paypal.

International Orders:

Duties and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. In the event a shipment is refused and returned, any taxes, duties, custom fees or shipping charges incurred from this return, will be the responsibility of the customer.

Typographical and Price Errors:

This web site is intended to be a guide only. Some items illustrated are for display purposes only, and are not necessarily included in the purchase price. Specifications may change without notice.

All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. Astro Bargains is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.

We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact.

Grey Market Information:

What does “Grey Market” mean?
"Grey market", also known as "direct import", are products imported directly (e.g. from the USA) into Singapore, and not through the manufacturer's authorized agent / distributor.

Are “Grey Market” products legally imported?
Yes, it is perfectly legal to Directly Import these products and sell it in Singapore. The term “Grey Market” was coined by manufacturer's authorized distributors who wanted to discourage consumers from buying these goods. Its proper name is "direct import",

What are the advantages “Grey Market” Goods ?
Since there is no factory authorized middle man involved in the import of these products the costs are lower, and so the price of the item is lower to you, the consumer.
In addition many items which are in short supply or are not imported at all by the manufacturer's authorized distributors are available in “Grey Market”

What are the disadvantages of “Grey Market” goods?
Again since there is no factory authorized middle man involved in the import of these products, there is no manufacturer's warranty
“Grey Market” Products purchased from Astro Bargains are warrantied by Astro Bargains and have to be returned to Astro Bargains for any in warranty repair.

Are there any additional differences?
There is no difference in the actual products. In most cases they are manufactured in the same place by the same people and with the same materials.

What Kind of warranty do we offer on “Grey Market” goods?
On “Grey Market” products purchased from Astro Bargains, we offer 3 months warranty. You would need to ship it to Astro Bargains for warranty service.

NOTE. You do not need a separate Astro Bargains warranty certificate, your Astro Bargains invoice is all you need to get warranty service on “Grey Market” products

What happens after the warranty expires?
Just like products with an expired Manufacturers’ warranty you would take the product to any convenient repair shop and pay for the repair

Please feel free to contact us at info@astrobargains.com if you have any further questions about Astro Bargains or our dedication to being the choice provider of astronomy equipment for amateur astronomers in Singapore.

General Information:

Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Astro Bargains., is accepted within Singapore, and purchaser consents to the jurisdiction of the courts of Singapore for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of Singapore shall apply.

By opening or using a product purchased from us, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please return the product back to us unopened within 5 days of receipt for a full refund (less S/H charges).

Astro Bargains makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchase, and seller shall have no responsibility in connection with such determination.

Astro Bargains will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Astro Bargains in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.





©2005 Astro Bargains. All Rights Reserved

Astro Bargains® is a registered trademark of Astro Bargains Pte Ltd.